Available In-Person & Virtually

The healthcare system is hard to navigate. You don't have to do it alone.

Hi, I'm Sasha. I help individuals, families, and practices move through insurance denials, prior authorizations, provider searches, and all the tender, confusing moments in between. Whatever you're carrying, you'll be met with patience, warmth, and steady, trauma-informed support.

Start a conversation See what I do

Based in Hampton Roads, Virginia · Serving clients anywhere by phone and video

Bilingual support available in English and Spanish

If this sounds like you

You've been handed a diagnosis, a denial, or a stack of paperwork, and no one slowed down long enough to explain what any of it meant.

You've sat on hold, been transferred four times, and hung up knowing less than when you called. You've read the letter that says not medically necessary and felt your stomach drop, unsure whether that was the end of the road or just another form to fill out.

Maybe you're the one who handles everything for your family, and this is one more thing on a list that never ends. Maybe you're exhausted from advocating for yourself in rooms where you already feel small.

Here's what I want you to know: the system is genuinely hard to navigate, and needing help with it is not a failure. It's the smartest thing you can do.

That's the whole reason The Compass Collective exists. To be the person in your corner who knows how this works, so you don't have to figure it out alone.

About

A bridge between clinical care and everyday life

I built The Compass Collective for the people who fall through the cracks: the patient whose medication keeps getting denied, the family that doesn't know which number to call, the person carrying grief with nowhere to set it down.

My background sits at the intersection of healthcare operations and human services. I've spent years inside specialty medicine working on prior authorizations and insurance navigation, and I pair that with graduate training in trauma and crisis counseling.

What I am not is a therapist. I name that openly because it matters. I work alongside licensed clinicians, not in place of them, and when something is outside my scope, I say so and help you find the right person.

Services

How I can help

Support for individuals and families navigating care, and consulting for the practices that serve them.

Individuals & Families

Patient Navigation & Advocacy

Help finding providers, understanding insurance and Medicaid, preparing for appointments, and making sure your voice is heard in medical settings.

Individuals & Families

Not Sure Where You Fit?

Some needs don't sort neatly into a category. If you're carrying something and you're not sure who to ask, reach out and we'll figure out the right support together.

Get in touch →
Practices & Organizations

Prior Authorization Consulting

Hands-on PA support for specialty and biologic medications: submissions, appeals, peer-to-peer prep, and the documentation that gets approvals through.

Practices & Organizations

Staff Training & Education

Training for clinical and front-office teams on prior authorization workflows, Medicaid navigation, and trauma-informed patient communication.

Community

Career & Community Support

Resume writing and interview preparation, community resource connection, and speaking engagements for groups and events across Hampton Roads.

Se habla español. With a Spanish translator on staff, navigation and advocacy support is fully available in Spanish for clients and families.

Finding the Right Provider

Think of me as your hub

Finding a provider who takes your insurance, is accepting new patients, and is actually the right fit can feel like a full-time job. I do that searching for you. Tell me what you need, and I'll help you find it, then help you get through the door.

Whether you're looking for a primary care doctor, a therapist, a psychiatrist, or a specialist, I connect the dots so you're not starting from a blank search bar and a stack of phone numbers.

Primary & Specialty Care

Primary care doctors and specialists who take your plan and are taking new patients.

Mental Health Providers

Therapists and psychiatrists matched to your needs, with a warm handoff so the first call feels less daunting.

Medicare & Older Adults

Medicare shouldn't mean feeling left out. I sit with you through the plans, the networks, and the fine print so you understand your options and never get lost in the system.

For Providers & Organizations

Refer a client

I partner with therapists, physicians, behavioral health practices, and community organizations as a complement to clinical care, never a replacement for it. Referring is simple, and I keep you in the loop.

Quick referral inquiry

  • Send a short note through the contact form below. No client details needed.
  • I respond within one business day to coordinate next steps.
  • We exchange client information through a secure channel.
Start an inquiry

Full referral by fax

  • Email me at hello@thecompasscollective.org to request my referral form.
  • Complete it with client consent and fax to (757) 655-3527, attention The Compass Collective.
  • I confirm receipt and follow up on every referral.
Request the referral form

A note on client privacy: please don't include client names, dates of birth, diagnoses, or insurance details in the website contact form. Protected health information should travel by fax or another secure channel. I take confidentiality seriously, and I protect your clients the way you do.

Certified Small, Women-owned, and Minority-owned Business by the Virginia Department of Small Business and Supplier Diversity

The Compass Collective is a Virginia-certified Small, Women-owned, and Minority-owned (SWaM) business. For agencies and organizations with supplier diversity goals, partnering with us helps meet them.

Investment

Pricing that fits your situation

Every situation is a little different, so I price the same way I work: personally. Reach out and I'll walk you through what your needs would involve and share a detailed schedule of services, with no pressure and no obligation.

What you can expect

  • Transparent, upfront rates once we've talked through your needs
  • Sliding scale available for those serving or living in underserved communities
  • Bundled and retainer options for ongoing or higher-volume needs
Request a schedule of services

Kind Words

What clients say

Real reviews from people I've had the privilege of walking alongside.

★★★★★
The Compass Collective has truly blessed me. Sasha is efficient, fast, and reliable. She's gone above and beyond. I will use Compass Collective for all my future needs.
Charmayne E.
★★★★★
Great communication. Made finding a provider seamless. She even initiated the first contact to make things less scary and overwhelming for me during my transition to a new psychiatrist.
Kayla A.
★★★★★
Great communication, concerns and questions answered in a timely manner, and overall professionalism and genuine interest in clients.
Marielys M.
★★★★★
The Compass Collective is just that, an all-in-one package of what I have been looking for. Sasha is amazing and she knows her work.
Jade P.
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Contact

Start a conversation

Tell me a little about what you need and I'll get back to you within one business day.

Please don't include client names or health information here. We'll exchange those details securely.